Help & Support

Answers to the questions we are asked most often.

What is Bongo Tales?

Bongo Tales is a story service from Vodacom that lets you enjoy written stories and audio stories on your mobile phone. You can read stories or listen anytime using your phone.

Who can use Bongo Tales?

Bongo Tales is available to Vodacom customers in Tanzania with an active mobile number.

How can I join Bongo Tales?

You can join Bongo Tales in three easy ways:

A. By SMS (Invitation Message)

  • You may receive an SMS inviting you to join Bongo Tales
  • Reply with the given code in the message
  • Your service will be activated
  • You will get 1 day free access

B. By USSD

  • Dial *149*01#
  • Select 10 – Self Service
  • Select 7 – Digital Services
  • Choose “X” Bongo Tales
  • Follow the instructions to activate

C. Through the Website (PWA)

  • Visit the Bongo Tales website on your phone
  • Enter your mobile number
  • Follow the instructions to complete subscription
  • You can add it to your home screen for easy access
Is there a free trial?

Yes. You get 1 day free when you first join Bongo Tales.

How much does Bongo Tales cost?
  • After the free day, the service costs TZS 200 per day
  • The amount is deducted automatically from your airtime
How do I pay for Bongo Tales?
  • Payment is taken from your mobile airtime by default
  • If you don’t have enough airtime, access may stop
  • Payment method can be changed using Vodacom options
I paid but I cannot access stories or listen. What should I do?

Please try the following:

  • Check if your airtime was successfully deducted
  • Make sure your internet is ON
  • Refresh the page or reopen the app

If it still doesn’t work, contact customer support.

I don’t have enough airtime. What happens?
  • If your airtime is not enough, payment will fail
  • You will not be able to access stories or listen
  • Top up your airtime or change payment method to m-pesa and try again

After recharging, access should be restored automatically.

Do I need internet to use Bongo Tales?

Yes. You need an internet connection to read stories and listen.

Can I use Bongo Tales on another phone?

Yes, but the service is linked to your phone number. If you change your phone, just log in again using the same number.

How do I unsubscribe from Bongo Tales?

You can unsubscribe in any of these ways:

A. By USSD

  • Dial *149*01#
  • Go to Self Service
  • Select Digital Services
  • Choose My Subscriptions
  • Choose Bongo Tales
  • Select Unsubscribe

B. From SMS

  • Follow the unsubscribe instructions sent via SMS

Once unsubscribed, you will not be charged again.

What type of content is available on Bongo Tales?

Bongo Tales offers interesting Africa fictional and historical stories.

  • Stories you can read
  • Stories you can listen

New content is added regularly.

Is Bongo Tales safe to use?

Yes. Bongo Tales is a Vodacom Digital Service and uses secure billing through your mobile line.

Who can I contact if I need help?

If you need assistance:

  • Use the Help section in the app
  • Or email support@bra.africa
  • You may also contact Vodacom Customer Care

Still need help?

Write to us and we will get back to you. You can also contact Vodacom Customer Care.

support@bra.africa