Terms & Conditions

1. Definitions.

Bongo Tales is an online story service that lets you enjoy African written stories through e books and audiobooks on your mobile phone. You can read stories or listen to captivating stories anytime using your phone.

2. Applicability

i.These Terms and Conditions hereinafter ("Terms and Conditions/Conditions of Use") as shall be used interchangeably) are issued by Vodacom Tanzania PLC (hereinafter “Vodacom” or “we” or “us” “ourselves” or “our”) and are applicable to Vodacom Subscribers/Customers (“Customer”) (hereinafter “you” or “your” or “user” “yourself”) who uses the Services.

ii.Please read these Terms and Conditions, and Vodacom General Subscriber Terms and Conditions that shall form part of these Terms and Conditions obtained from Vodacom website.

3. Charges and Nature of Services

i.Charges:

Customers can subscribe and pay for Bongo tales access through their airtime balance and/or M-Pesa. The customer herby purchase the service and will have to purchase data plan to access the service.

ii.Nature of the service.

This is a subscription-based service that is only accessible on smart devices such as mobile phones, laptops, tablets, TVs etc. Customer must have internet bundle/access to view contents on Bongo tales.

4. AVAILABILITY AND ACCESSIBILITY OF INFORMATION

This service is available 24/7 upon successful payment.

5. OPT –IN AND OUT MECHANISM

Customers can subscribe to the services by following either of these steps.

i.Via Product Menu

• Dial *149*01#
• Select 10 – Self Service
• Select 7 – Digital Services
• Choose “X” Bongo Tales
• Customers will see Bongo Tales options.

ii.Via SMS Invitation

• You may receive an SMS inviting you to join Bongo Tales
• Reply with the given code in the message
• Your service will be activated

Customers can also opt out of the service by following the following steps.

iii.Via iCG menu

Customer will dial *149*83# then select a plan they want to unsubscribe from. This is only applicable on Bongo Tales Subscription only where the charges recur.

6. Other Applicable Terms and Conditions

6.1These Terms and Conditions shall be read together with Vodacom General Subscriber Terms and Conditions.

6.2In the event of inconsistence, overlapping or contradictory between these terms and conditions and Vodacom General Subscriber Terms and Conditions, the order of precedence and applicability shall be these Terms and Conditions Vodacom General Subscriber Terms and Conditions.

6.3Any Subscriber and or Customer using the Services provided under these Terms and Conditions shall be deemed to have read and understood the Terms and Conditions.

6.4We have a right to suspend the Services:

6.4.1If You use the Service for any unauthorized purposes.

6.4.2If we detect any abuse/misuse, breach of content, fraud or attempted fraud relating to your use of the Service.

6.4.3If we are required or requested to do so to comply with an order or instruction of or a recommendation from the government, court, regulator, or other competent authority.

6.4.4If we reasonably suspect or believe that you are in breach of these Conditions of Use.

6.4.5If required to do so to address technical problems or for reasons of ensuring safety upon reasonable notice to you.

6.4.6To facilitate updating or upgrade the contents or functionality of the Service from time to time upon reasonable notice to you.

6.4.7If we decide to suspend or cease the provision of the Service for commercial reasons or for any other reason as we may reasonably determine.

7. Changes to These Terms and Conditions

7.1We may add to or change this Conditions of Use in accordance with clause 7.2. We may add new fees and charges or change existing fees and charges at any time; as a direct result of new legislation, statutory instrument, Government regulations or licenses, rates of exchange, imposition, or alteration of government tax or as a result of any review of Vodacom’s business planning, changes within the industry, recommendations from regulatory bodies or for such other reason as it may determine.

7.2We will let you know in advance if we add to or change these terms and conditions or if we add new fees and charges or change existing ones during or after the subscription of the Services. The amount and type of notice that we will give you will follow the necessary channel that apply and available at that time. (For example, we may notify you by letter, electronic mail, telephone (including recorded message or text SMS) or by an advertisement in gazette daily or weekly newspaper or in our website or any other means), you are advised also to visit our website from time to time to view the changes in case due to some unforeseen reasons you might not receive updates notification.

7.3If we change or add to these Terms and Conditions and you are not happy to accept the changes, you may terminate this Terms and Conditions as per Clause 8 below. If you do not ask us to end this Condition of Use and still using the Services, you are deemed to accept the changes on their effective date.

8. Termination of Services and or Conditions of Use

We may terminate this Conditions of Use at any time at our sole discretion. Such termination shall be subject to notifying you. Notification may be by letter, electronic mail, telephone (including recorded message or text SMS) or by an advertisement in gazette daily or weekly newspaper or in our website or any other means. You are advised also to visit our website from time to time to view the changes in case due to some unforeseen reasons you might not receive updates notification.

9. General

9.1We will not be liable for any delay or failure in performing any our obligations in respect of the use of the Services where such delay or failure occurs because of any circumstances beyond our Service’s reasonable control.

9.2You may not vary any of these Condition of Use and you may not transfer these terms to any other person or business.

9.3These Conditions of Use shall be governed by and interpreted in accordance with Tanzania law.

9.4We shall not be liable for any Indirect and or Consequential loss.

9.5All communications under these Terms and Conditions shall be in either English or Swahili.

9.6Customer Care

9.6.1You may contact us through our customer care center lines 100 or other customer care contacts provided channels on our social media or Website (i.e., TOBi Online or Submit enquires) to report any disputes, claims or discrepancies in the Service.

9.6.2Our customer care representatives will handle the reported case(s) in accordance with our standard complaint handling procedures available in our retail shops and on our website.

9.6.3We may record or monitor phone calls to our Customer Care Center or any touch point with you for training purposes, to enable instructions to be verified and to assess whether our service standards are being met.

9.7We may transfer to any other person any or all its rights and/or obligations under these Condition of Use subject to notifying you. Notwithstanding the foregoing, your legal rights will not be affected, and your obligations will not be increased as a result. You may not transfer your rights and obligations under these Condition of Use.

10. Communication & Complaints

10.1If you wish to enquire more details call through our customer service hotline as stated hereinabove

10.2If you are not satisfied with any aspect of the service offered, please contact Customer Care. They will be pleased to help and explain the complaints procedure in more detail. We will try and resolve your complaint as soon as possible. Often however, the complaint will need to be investigated. If this is the case, we will respond to you within 7 Business Days to acknowledge receipt of your complaint and we may respond to you how long it will take for your complaint to be resolved. If your complaint cannot be resolved, you will be advised accordingly.